Only Exchange Policy – No Return

If your order arrives and it is not right, it will be exchanged except few that are specified below.

Doesn’t fit or just not happy with it? You can return any new, unused and unaltered item within 2 days after receiving of product. We will issue the same or alternate product required by you.

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Need to make an exchange? After process your return, simply do contact with us on our mentioned Customer Care Number.
  • You are still responsible for return shipping costs on your original order back to us.
  • Any merchandise which has been “taken out for a ride” is considered used and cannot be returned. We encourage you to try your motorcycle helmet on indoors before heading out on the bike.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
  • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive rubbed and will be returned to the customer.
  • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
  • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of shipment of the merchandise cost-based and area where it will be sent on the availability of those missing or damaged components.
  • Any electronic which has been removed from packaging or manufacturer seal is broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool or Chemical that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.
  • International shipments should be marked as a “Merchandise Return” with a carrier that does not tax brokerage fees. The customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged upon delivery will be rejected.
  • If you change your mind, act quickly! We turn around and process orders extremely quickly.
  • Orders can be modified or cancelled only while their status is labelled “Open.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
  • Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible.

Questions / Concerns

  • If anything is unclear or if you have a special circumstance, give us a shout!
  • You can be reached by emailing us on info@roadiesstore.com.